The following terms are used throughout the CommandCTRL application:
Agent
A small application installed on an end user's machine that enables a CommandCTRL user to view the machine's CPU and network statistics and render assistance remotely if necessary.
Block (a machine)
To stop a machine from reporting its statistics to the CommandCTRL Agent and to prevent it from fulfilling any requests from the Agent.
Quick Assist
Quick Assist is cloud-based and does not require the CommandCTRL user and end user to be on the same routable network, nor does it require any software or scripts to be downloaded or enabled. Quick Assist supports Windows.
Remote Assist
Remote Assist is an extension of the Microsoft Remote Assistance feature built into the Windows OS. Remote Assist has additional requirements for usage: the CommandCTRL admin user and end user must be on the same routable network, and Windows versions other than Windows 10/11 require the installation of a script in the base image or on a computer at startup.
Remote Control
Remote Control is a browser-based session, new in CommandCTRL 1.5, that loads the remote desktop directly in the admin’s browser with no separate client to install. The end user is prompted to approve the session before it begins, and either party can end the session at any time. Remote Control supports Windows, Linux, Mac, and thin clients.
Tag
A user-provided identifier for a script or trigger, used to categorize the script/trigger and make it easier to locate when conducting searches in the system. An example of a script tag could be Windows, which would help users find all Windows-related (and Windows-tagged) scripts in the system.
Tenant
Similar to the concept of an account. It is used to identify all users within that account instance. The users that are part of a tenant could be from the same organization or invited from outside organizations.
Tenant Owner
The person who initially creates a tenant and who invites others to join it.
