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The following terms are used throughout the CommandCTRL application:
Agent
A small application installed on an end user's machine that enables a CommandCTRL user to view the machine's CPU and network statistics and render assistance remotely if necessary.
Block (a machine)
To stop a machine from reporting its statistics to the CommandCTRL Agent and to prevent it from fulfilling any requests from the Agent.
Quick Assist
One of the two ways in which a CommandCTRL user can provide remote assistance to an end user. Quick Assist is cloud-based and does not require the CommandCTRL user and end user to be on the same routable network, nor does it require any software or scripts to be downloaded or enabled.
Remote Assist
One of the two ways in which a CommandCTRL user can provide remote assistance to an end user. Remote Assist is an extension of the Microsoft Remote Assistance feature that is built in to the Windows OS. Although more robust than Quick Assist, Remote Assist has more requirements for usage: the CommandCTRL user and end user must be on the same routable network and Windows versions other than Windows 10 require the installation of a script in the base image or on a computer at startup.
Tag
A user-provided identifier for a script or trigger, used to categorize the script/trigger and make it easier to locate when conducting searches in the system. An example of a script tag could be Windows, which would help users find all Windows-related (and Windows-tagged) scripts in the system.
Tenant
Similar to the concept of an account. It is used to identify all users within that account instance. The users that are part of a tenant could be from the same organization or invited from outside organizations.
Tenant Owner
The person who initially creates a tenant and who invites others to join it.
