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CommandCTRL uses two-factor authentication (2FA) in the log in process and relies on an Authenticator application, such as Google Authenticator or Microsoft Authenticator, to grant users access to CommandCTRL.
Note: If you need to log in to CommandCTRL but you do not have access to the your mobile phone, you can log in using the recovery code that was generated for you when you first signed in to CommandCTRL. You could not complete that initial sign-in process without copying the code, so it should be located somewhere on your desktop or laptop.
To log in using an authenticator application, complete the following steps:
- Click whatever link you use to launch CommandCTRL.
- Enter your email address and password, then click the Continue button.
- The Verify Your Identity screen opens.
- Open your authenticator app and note the current Liquidware access code displayed in it.
- Enter the access code into the Verify Your Identity screen.
- Click the Continue button.
