|
Real-time Mode Compared to History Playback Mode
By default, CommandCTRL shows the Real-time Mode of an end user's machine. In this mode, the Agent collects machine statistics every 10 seconds and writes them to the local disk. Every five minutes, the Agent compresses those statistics and uploads them to a database in cloud storage.
Important: The Agent connects directly to the cloud without going through the control plane. As a result, if the entire control plane goes down, machine statistics continue to upload to cloud storage automatically every 5 minutes. When the control plane comes back online, the CommandCTRL app does an automatic sweep of cloud storage and downloads all of the statistics it missed while it was offline.
In contrast to Real-time Mode, History Playback Mode allows Support to access and review previously recorded sessions on the machine. In History Playback Mode, you can view a 10-second sample of the machine's history every 3 seconds when using normal playback speed or a 10-second sample every 1 second when using high speed playback.
Switching Between Real-time Mode and History Playback Mode
To switch between Real-time Mode and History Playback Mode from within the CommandCTRL user interface, complete the following steps:
- Use the Search or Recent fields to locate the machine for which you want to switch the view.
- In the top right corner of the machine dashboard, click the
(Real-time Mode On) or 
(Real-time Mode Off) icon. -
Note: For a detailed explanation of how to use History Playback Mode, refer to the View a Machine's History via History Playback Mode section of this guide.
